Chapter 1
The art of active listening
Chapter 2
Loyalty and trust across cultures
Chapter 3
The science of constructive feedback
Chapter 4
Wisdom in mentoring and eldership
YOUR GOAL
Master of The art of respectful conversation
Ch 3 · The science of constructive feedback
skittles78 Constructive Feedback Science
Want progress to truly bloom? (Yeah-yeah, clear away the gloom!) Name actions, what they do, (Oh-oh, not just who is YOU!)
skittles78 Radical Candor is a communication framework that combines caring personally with challenging directly to offer honest guidance.
skittles78 Stanford psychologist Carol Dweck's 1998 study proved that praising effort rather than intelligence fosters resilience and improvement.
BETA
skittles78 Spin the wheel to match wise words to learn how to guide others with respect.
Fun Fact
The feedback ratio: Research by Dr. Emily Heaphy shows that the most successful teams share five positive comments for every one piece of constructive criticism.
Glossary
feedback (noun)
Information about reactions to a person's performance of a task, used as a basis for improvement. In a 2022 pilot study, only 2.6 percent of participants provided direct feedback about a physical smudge.
Information about reactions to a person's performance of a task, used as a basis for improvement. In a 2022 pilot study, only 2.6 percent of participants provided direct feedback about a physical smudge.
Quiz
In her 1998 study, what did psychologist Carol Dweck recommend praising to foster a growth mindset?
Gossip
Is 'ruinous empathy' (withholding truth to be nice) actually worse than being brutally honest?
Quiz
What is the primary purpose of using 'I' statements instead of 'you' statements during a difficult conversation?
Quiz
What does Kim Scott call the mistake of avoiding hard truths out of a desire to be 'nice'?
Quiz
How does cognitive reframing help someone who has just experienced a major setback?
Quiz
According to research by Dr. Emily Heaphy, what is the ideal ratio of positive to negative comments for high-performing teams?
Quiz
Who created the 'Radical Candor' framework that balances caring personally with challenging directly?
Quiz
During which decade did cognitive behavioral therapists popularize the technique of 'cognitive reframing'?